Recent Water Damage Posts

Things you need to know about water damage and drying it out

9/14/2019 (Permalink)

concrete floor with green fans, cords and a staircase on the right Equipment set up in the flooded basement

After your business or home experiences water damage from a leaky pipe, burst pipe, rainstorm or flood, you naturally want to get things back to pre lost condition as soon as possible.

You may consider the water damage clean up yourself for some saving. But the problem is the water damage cleaning and restoration is not always as straight forward as it seems. Calling an IICRC certified professional to dry your structure will help you to prevent the secondary damage including microbial growth and malodour to your property.

Certified crew at SERVPRO of Richmond assess the damage and professionally deal with situation by identifying the category of water loss including:

  • Category I (Clean water: pipe, water heater, steam lines. look and smell like tap water)
  • Category 2 (Gray water: such as heavy rain and flooding) 
  • Category 3 (Black water: grossly contaminated) 

Understanding the differences is so important because Category 2 and Category 3 water present health risks to your employees and customers or home occupant and need to be handled differently based on the IICRC – S500 standard.

Using the moisture meters, drying technology, calculation of number of air movers and how to flow the air and set up the dehumidifiers and days to dry will save you and insurances lots of money and time and prevent the secondary damage to your property.   

Different Types of Water Damage Categories

6/13/2019 (Permalink)

Institute of Inspection Cleaning and Restoration Certification S500 Standard and Reference Guide

Different Types of Water Damage Categories

Do you know the difference in water losses? Do you know the restoration process will differ depending on the water category?

There are three different categories that a water loss is classified in depending on the category of water. These help us determine the best plan to make your water loss “Like it never even happened.”  SERVPRO of Richmond Hill trained technicians will diagnosis the type of water category depending on the source of the water damage. Here are the definitions of each category as defined by ANSI/IICRC S500-2015:

Category 1 Water – or “clean water” originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. Examples include but are not limited to broken water supply line, tub or sink overflows, melting ice or snow and broken toilet tank. Remember Category 1 water may not always remain clean after it comes into contact with other surfaces or materials and deteriorate to Category 2 or 3.

Category 2 Water – or “grey water” refers to a source of water that contains a significant degree of microorganisms and nutrients of micro-organisms including chemical, biological or physical contaminants and causes discomfort or sickness if contacted or consumed by humans. Examples include but are not limited to toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure and water discharge from dishwashers or washing machines.

Category 3 Water - or "black water" and is grossly contaminated. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness and has adverse effects on the indoor environment. Examples include but are not limited to water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water.

You can depend on SERVPRO of Richmond Hill to help navigate the water loss to ensure proper mitigation and restoration of your home or business “Like it never even happened."